Senior Manager, Customer Service【大阪】
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| 勤務地 | 東京本社 |
| 仕事内容 | Demonstrate strong functional and people leadership to Japan Customer Service team. Manage Customer Service function to ensure timely and accurate processing of all customer orders and the highest level of sales service. Accelerate innovation/ transformation on customer service, applying advanced technologies or industry best practice. Build a strong team to drive the order management strategies and drive continuous improvement. Analyze the end-to-end SCM process and identify opportunities to drive the transformation throughout the entire SCM. Develops strategic and operating plans to meet the order administration and service needs for each franchise Directs Customer Service departments to achieve the premium service to customers through effectively handling orders, problems and complaints. Serves as escalation point to resolve problems or complaints regarding orders, products, pricing, and shipments to ensure the highest level of customer service satisfaction. Establish and keep progressing on customer satisfaction indexes and other metrics which include services performance and financial results Ensures that the customer service function is state-of-the-art technically Leads Accelerate project to standardize and leverage best practices across all franchises. Rollout EDI relationships and activities with dealers Ensures that policies, programs and objectives are consistent with the internal audit policies and appropriate regulatory requirements Supports critical month end/year end order processing Keep upgrading organizational talents |
| 応募資格 | 5+ years related experience at multi-national medical device or similar company 5+ years people management experience Strong internal and external customer care mind Excellent interpersonal skills and stakeholder management skills SAP user or project experience for order management Excellent analytical skills including familiarity of business intelligence tool Excellent PC skills including spreadsheet and word processing applications Excellent written and interpersonal communications skills Excellent leadership and managerial skills Excellent organizational and people development skill Presentation skills Potential talent who could play Sr. director position within 3years B.S. degree Proficiency in Japanese and English |
| 年齢制限 |
45歳位まで （年齢制限理由：技能・ノウハウの継承の観点から、特定の職種において労働者数が相当程度少ない特定の年齢層に限定し、かつ、期間の定めのない労働契約の対象として募集・採用するため） |
| 給与待遇 |
年収：1,300万円～1,800万円 職務をベースに経験・能力を考慮の上、当社規定により優遇 勤務時間：09:00〜17:30 昇給年1回、賞与年3回 通勤手当、営業手当、退職金制度、財形貯蓄制度、慶弔金制度、社会保険完備など |
| 休日休暇 | 完全週休2日制（土日）、祝日、夏季休暇、年末年始、特別休暇など |
| 備考 | 整形外科製品の世界トップクラスの外資系医療機器メーカーです。 |
求人企業情報
| 企業名称 | 日本ストライカー株式会社 |
| 会社概要 | 整形外科領域における医療機器の世界トップメーカーです。 日本ストライカー(株)は整形外科、外科、脳外科、耳鼻科、口腔外科、形成外科、泌尿器科等、様々な診療科目で使用される医療機器を取り扱っています。製品は、人工膝関節、人工股関節、人工肩関節、骨セメント、脊椎製品等のインプラント製品を始め、内視鏡やインストルメント等の手術室関連商品、ベッド・ストレッチャ−など多岐に渡ります。 人事制度や教育制度も充実しており、社員の個性やチャレンジ精神を大切にする会社です。 |
| 設立 | 1913年 |
| 資本金 | 8,500万円 |
| 従業員 | 684名 |
